Improving The Constancy Of Information Sigma Global †Free Samples

Question: Discuss about the Improving The Constancy Of Information Between The Clients And The Agents Of Sigma Global. Answer: Sigma Global is a company, which provides various services to the clients who wants to get access about the worldwide university courses. The services we provide are marketing and advertising related, providing information to the students about all the courses that the universities provide along with their academics, ensure the students about the proper accommodation, providing the information to the students about the best transportation facility (Cornelissen Cornelissen, (2017). We have our agents in more than 150 countries worldwide. Recently after a client survey, we found out that the clients are complaining about the services they are getting from our agents, which means that there is something lacking in our services. Our company Sigma Global is failing to maintain the consistency among the clients and the agents regarding the information that are provided to them. Due to this increasing problem we have taken a few steps and among them making some changes in the policy long w ith adaption of few recommendations (Cummings Worley, 2014). As a director, I am in charge to imply the changes of the policy of our services along with the mentioning the adapted recommendation to our agents. Our primary concern is to ensure that there is consistency in the communication process in between the clients and the agents so that they do not face any future consequences from our side (Grunig, 2013). We have brought out the recommendations for our clients so that they are able to comply on those and work according to those. This memo concentrates on expanding an effective business communication among the agents and clients of Sigma Global. The recommendations undertaken are firstly, every agent has to get the approval from us regarding the required marketing materials for marketing and advertising. They have to ensure that they are practicing ethical marketing and promoting our services to our clients with resolving their queries regarding our services. Secondly, every client should have detailed information about the courses, services, ranking status, transportation facilities, un biasness of all our institutions and maintain good communication with them in order to ensure that they have no complaints against Sigma Global (DiSanza Legge, 2016). Thirdly, our agents must take care of the fact that they are providing the correct and proper advice regarding the students accommodation. The agents will also need to make sure that the advice is not only provided to influence the clients but our service must meet the expectations of the clients and are preferable for the clients. Our agents must not only convey about our transportation facilities to the clients but they must also provide every transportation related information to the clients. They must provide the clients with transportation information like the cost of transportation, thee concessions and discounts provided to the clients, the convenient way of transportation, timings of the transportation and mention all the other benefits the clients can avail in our transportation facility. Our agents must in brief discuss all the policies of Sigma Global to the clients so that they are aware about all the information about our company. The company is aware about the miscommunication between the clients and agents and hence the agents should take care of the fact that they are able to satisfy the clients will all the required information (Gong Janssen, 2013). They must provide the client with the information about the cost of courses of the universities, the duration or time span of all the courses and about the break and recreation time of the universities. We also have complaint from the clients regarding the availability of our agents and that is the reason that from now onwards our agents will provide the clients with their availability time and mention to them the closing time of our customer service. We have changed our service policy with all these recommendations because we want the clients to have no miscommunication or face any further consequences about Sigm a Global (Nicoletti, 2013). This memo is prepared for every agent of Sigma Global to make them aware of the issues the company is facing and to ensure that they work according from now to make the required changes in the service. We have prepared the recommendation list to manage the communication process among the agents and clients. In order to change the present scenario of the company we need to focus on improving the customer relations, which will help us to sustain our business further. We have taken the context of the above mentioned recommendations to work on the functions of the company in a cohesive way and change the problem within sometime to avoid long term consequences (North Kumta, 2014). We have found out that maintaining the customer relation is our first matter of concern. This is because if the clients are not satisfied with or services then our company will face trouble in present as well as future. We know that if our agents are able to maintain the customer relations of our company then Sigma Global will expand more widely. In order to help our clients with good communication with our agents we have initiated the policy change taking into consideration the recommendations. The recommendations are stated for the agents so that they can be able to develop good communication with the clients and so that they do not have any more complaints regarding the inadequate information, the agents provide them (Cardon, 2015). References: Cardon, P. (2015).Business communication: Developing leaders for a networked world. McGraw-Hill Higher Education. Cornelissen, J., Cornelissen, J. P. (2017).Corporate communication: A guide to theory and practice. Sage. Cummings, T. G., Worley, C. G. (2014).Organization development and change. Cengage learning. DiSanza, J. R., Legge, N. J. (2016).Business and professional communication: Plans, processes, and performance. Gong, Y., Janssen, M. (2013). An interoperable architecture and principles for implementing strategy and policy in operational processes.64(8), 912-924. Grunig, J. E. (Ed.). (2013).Excellence in public relations and communication management. Routledge. Nicoletti, B. (2013). Information and Communication Technology. (pp. 5-28). Palgrave Macmillan UK. North, K., Kumta, G. (2014). How can information and communication technology support knowledge work. InKnowledge Management(pp. 227-249).